Bright Ideas, Big Wins Submission Form 1. Submitter DetailsFirst Name *Last Name *Team / Department *Email Address *2. Type of SubmissionSelect one *💡Improvement Idea – a suggestion for a new process, tool, or approach that could make things better.🛠Issue / Problem – something broken, causing errors, delays, or pain for colleagues or customers.👀Feedback / Observation – something you’ve noticed that isn’t working perfectly or could be improved.Other3. CategorySelect one *Knowledge & Guidance – Improvements to articles, guides, FAQs, or training materials.Process Improvement – Streamlining workflows, reducing steps, removing bottlenecks.Tools & Technology Enhancement – Suggestions to improve existing systems, apps, or automation.Customer Experience & Journey – Enhancing how customers interact with services or products.Digital / Self-Service – New features or improvements for online/self-service channels.Innovation / New Ideas – Anything creative that doesn’t fit the above but could add value.4. Share Your Idea / ObservationShort Description: *Provide a one-line summary of your idea, observation, or problem.Detailed Description: *Explain what you’ve noticed, why it matters, and how it could improve processes, tools, or experiences.5. Impact Area(Tick all that apply) *Reduces customer contact – Helps decrease unnecessary queries or follow-ups.Removes customer effort – Simplifies processes for colleagues or customers.Fixes broken process/system – Resolves pain points or errors.Enhances product/service experience – Improves quality, satisfaction, or usability.Supports digital journeys/self-service – Improves online tools or automation.6. Suggested SolutionDo you have a proposed fix or an idea of how this could work?7. Supporting ExamplesScreenshots, videos, URL ect *The more examples your are able to give, the quicker we can resolve your issueUpload fileDrag and Drop (or) Choose Files8. The Difference It Will MakeCustomer/Business Benefit: *What positive change will this idea create?Submit